Referral-and-information Aide
Overall rating: (N/A)
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Receives callers and responds to complaints in person or by
telephone for government agency: Questions callers to ascertain
nature of complaints against government agency; records
complaint on standard form; and routes form to appropriate
department or office for action.
Cotnacts department or office
to which complaint was referred to determine disposition.
Contacts complainant to verify data and follow-up on results of
referral.
Compiles complaint records, by category, depratment
office, and disposition.
Notifies supervisor of patterns of poor
provision of service. Maintains up-to-date reference materials
and files.
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Referral-And-Information Aide
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