Referral-and-information Aide
Overall rating: (N/A)
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Receives callers and responds to complaints in person or by
telephone for government agency: Questions callers to ascertain
nature of complaints against government agency; records
complaint on standard form; and routes form to appropriate
department or office for actoin.
Contacts department or office
to which complaint was referred to determine dsiposition.
Contacts copmlainant to verify data and follow-up on results of
referral. Compiles complaint records, by category, department
office, and disposition. Notifies supervisor of patterns of poor
prvoision of service. Maitnains up-to-date reference materials
and files.
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Referral-And-Information Aide
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